Frequently Asked Questions

Here are the answers to the most frequently asked questions from our customers.
If your question is not among the subjects below, you can also consult our Terms and Conditions: https://www.classictic.com/en/conditions/
or contact our Customer Service at info@classictic.com.

Ordering Tickets

How secure is my order at Classictic?

Where will I be seated for the performance?

Where do I find reduced prices for children, students, seniors, or groups?

Payment

Do I have to pay with a credit card, or can I use another payment method?

At what point in the booking process will my bank account or credit card be charged?

What is a 3D secure code? Can I make a credit or debit card booking without it?

Does Classictic charge extra fees at checkout?

In case of refund, how can I check that my refund request was correctly processed?

Ticket Delivery Options

How and when do I receive my tickets?

What can I do if I didn't receive my e-Ticket?

Your Classictic e-Ticket

Do I have to print the e-Ticket or can I save it on my Smartphone?

I lost my printed e-Ticket. / I lost the confirmation e-mail with my e-Ticket. What do I do?

Can I resell my e-Ticket?

Can I change the name of the Ticket Holder on the e-Ticket? 

Cancellations and Change Requests

Can I cancel or change my order?

What happens if the event is cancelled after I book my tickets?

Your Classictic Gift Certificate

Is my Classictic Gift Certificate refundable or transferable?

How long is my Gift Certificate valid?

Your MyClassictic Account

How do I access the MyClassictic Account and how does it work?