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Frequently Asked Questions

Here are the answers to the most frequently asked questions from our customers.
If your question is not among the subjects below, you can also consult our Terms and Conditions: https://www.classictic.com/en/conditions/
or contact our Customer Service at info@classictic.com.

Ordering Tickets

How secure is my order at Classictic?

Classictic is an official ticket partner for all performances offered on the portal. We only sell tickets that are approved by our partners, the concert organizers. We have a strict privacy policy that protects your data, and our order process meets the high standards set by the leading European consumer protection organization for online shops, Trusted Shops.

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Where will I be seated for the performance?

For events with assigned seating, you can choose a ticket category when you order tickets. You will receive the best available seats at the time of purchase, and your party will be seated together.

If there is no assigned seating, you will choose your seats yourself at the venue, according to your ticket category. We recommend that you arrive early in order to find good seats.

If you need to add seats to an existing order, just order the new seats online, and then send the Order ID's of both the existing order and the new order to us at info@classictic.com. We cannot guarantee that you will receive seats together, but we will do our best to obtain the best possible seating arrangement for your party.

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Where do I find reduced prices for children, students, seniors, or groups?

We are pleased to offer reduced ticket prices for groups of 10 or more. Call us or send us an e-mail with the number of people in your party and the event you would like to attend, and we will respond with an individual offer.

For most of the events on our website, we are not able to offer reduced prices for children, students, or people over 65. If we do offer a reduced category for an event, you will find it in the ticket order box on our website.

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Payment

Do I have to pay with a credit card, or can I use another payment method?

Classictic offers many ways to pay for your purchase. If you don't want to pay by credit card, you can use Paypal, wire transfer*, SEPA, Qiwi wallet (for Russia), or Edy (for Asia). And of course, you can also use your Classictic Gift Certificate! Follow the booking process and choose the payment option that you prefer. (The payment options offered to you at checkout depend upon the country selected). If you do not find the payment option you are looking for, please feel free to contact our Customer Service at info@classictic.com.

* Please note: Wire transfer payment is only accepted when the event date is at least 14 days in the future.

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At what point in the booking process will my bank account or credit card be charged?

For credit card payments, you will only be charged after your e-Ticket is delivered. If there is a delay in the confirmation of your order, the payment will be set "on hold" until we are able to issue an e-Ticket. Confirmation usually follows within hours, although it occasionally takes several days. If the waiting period exceeds seven days, the "on hold" status will automatically be released.

For payments made by bank transfer, PayPal, Quiwi Wallet, or Alipay, the amount is charged immediately after booking.

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What is a 3D secure code? Can I make a credit or debit card booking without it?

3D Secure is a service from your bank, in association with Visa and MasterCard® that offers extra security when you shop online with your credit/debit card. The transaction using this extra identity verification service will redirect you to the website of your card-issuing bank. Mobile browsers frequently present problems for 3D Secure Service, because they lack features such as frames and pop-ups. Classictic offers a mobile website, but if your card-issuing bank is not optimized for mobile purchasing, the authentication pages may not appear properly. In addition, if you are traveling, you may have difficulty receiving the confirmation code, if it is sent by text message/ SMS to your mobile phone. Please be sure that your bank has your current mobile phone number.

If you would like to avoid the additional authentication step, you can always complete your transaction by the conventional method.
Call us 24 hours a day, 7 days a week (Service Hotline +49 30 868 704 1260) with the following details:
- Credit card number
- Expiration date
- Three-digit security code located on the back of your credit card.

You can also send the credit card details by fax (+49 30 86 87 04 12 69).

IMPORTANT: For security reasons, please do not send your credit card information by e-mail.

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Does Classictic charge extra fees at checkout?

The Classictic service fee is always displayed clearly during the order process and on the confirmation e-mail that you receive after booking. All prices displayed on the website are final prices. We do not charge any additional fee at checkout.

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In case of refund, how can I check that my refund request was correctly processed?

Please call us or send us an e-mail 24 hours a day, 7 days a week (Service Hotline +49 30 868 704 1260), and will consult our payment provider and our accounting department to ensure that the refund has been made.

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Ticket Delivery Options

How and when do I receive my tickets?

How
Your Classictic e-Ticket will be sent by e-mail as a PDF file attachment. You can print the e-Ticket at your convenience and/or save the attachment on your computer. On the day of the performance, you will need to present your e-Ticket (printed or, in some cases, from your portable electronic device) at the venue's box office.

When
You will receive your e-Ticket immediately after booking, if you have chosen an event with Instant Booking. For some events confirmation is required from the event organizer, before we can issue the e-Ticket. You can check the delivery information before your booking in the ticket box under "See ticket delivery information".

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What can I do if I didn't receive my e-Ticket?

If your e-Ticket does not arrive by e-mail within 30 minutes after your purchase, please check if the confirmation e-mail has landed in your spam folder. You can also download your e-Ticket in your personal MyClassictic Account: https://www.classictic.com/en/my-classictic/

If you have not yet registered for an account, please click on "Create an account", and enter the e-mail address that you indicated in your booking.

If you still encounter difficulties downloading the e-Ticket, please contact us by e-mail (info@classictic.com) or call our Customer Service, 24 hours a day, 7 days a week (Service Hotline: +49 30 868 704 1260).

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Your Classictic e-Ticket

Do I have to print the e-Ticket or can I save it on my Smartphone?

Many organizers accept the ticket on a mobile device, and some even accept the Classictic Order ID, together with proof of identification. However, some organizers require the printed e-Ticket. If you are not able to print your ticket, please consult us by e-mail at info@classictic.com.

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I lost my printed e-Ticket. / I lost the confirmation e-mail with my e-Ticket. What do I do?

You can find all the information about your order and download a new copy of your e-Ticket, using your MyClassictic Account.

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Can I resell my e-Ticket?

Your Classictic e-Ticket is personalized and non-transferable. Resale is not possible.

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Can I change the name of the Ticket Holder on the e-Ticket? 

When attending an event in a group of two or more persons, you will be issued one e-Ticket for your entire party, with one name listed as Ticket Holder for the group. If you would like to change the name of the Ticket Holder please contact our Customer Center for assistance at info@classictic.com.

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Cancellations and Change Requests

Can I cancel or change my order?

Your ticket purchase at Classictic is binding, and cancellation or date change is not possible, as you can read in our Terms and Conditions.

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What happens if the event is cancelled after I book my tickets?

In the rare event that the organizer of your chosen event should cancel the performance, Classictic will refund 100% of your ticket order. For more info, see our Terms and Conditions.

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Your Classictic Gift Certificate

Is my Classictic Gift Certificate refundable or transferable?

If you are the purchaser of the Classictic Gift Certificate, then you have the right to refund within 14 days of purchase. The Gift Certificate is transferable, so you are free to pass it on to another classical music lover. For more information, read our Terms and Conditions.

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How long is my Gift Certificate valid?

One year. You will find the expiration date on the Gift Certificate.

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Your MyClassictic Account

How do I access the MyClassictic Account and how does it work?

Use your MyClassictic Account to track your orders and download your e-Tickets. All of your past and present orders are viewable in your MyClassictic Account.

Access your MyClassictic Account by clicking the log in link shown on our homepage. Enter the e-mail address that you use for your Classictic purchases, and you will receive a password by e-mail. Once you log in to your account the first time, you can reset the password.

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