http://www.classictic.com/en/help/
FAQ
Below you will find answers to frequently asked questions ('FAQ').
Please feel free to contact us if your question is not answered on these pages.
New to Classictic?
Purchasing and Receiving Tickets
Ticket Delivery Options
Customer Service
Lost Tickets/Tickets Not Received
Change of name on e-Ticket (Ticket Bearer)
MyClassictic
View my Orders/ Print – Fax My Tickets
Join Us
Our Business Partner Program (B2B)
Our Service for You
ClassicTips - New to Classical? Here are a few tips and explanations:
Our Story
Ticket FAQ
When will I receive my ticket?
New to Classictic?
Choosing a Performance At any given time, we offer up to 20,000 events on the Classictic portal, how to choose? Search the Classictic portal for the perfect event to match personal interests and plans. You may begin by entering dates and a choice of city or country in the boxes on the left. If you have a favorite composer or venue there is an option to enter this as well. Your results will be tailored exactly to your interests and schedule. Consider signing up for our free Classictic Reminder if the event you are hoping for is currently sold out. Another option to find a great event is to search the online specials here. To Top
Purchasing and Receiving Tickets When you have made your performance selection simply tell us the number of tickets needed and the desired categories. Choose additional performances if desired. When your order is complete, purchase with Credit Card, PayPal, Bank Transfer, or Classictic Gift Card. If you would like a more detailed explanation of the order process please visit our Easy Ticket Purchase page. To Top
Choose my Seat Section For events with numbered seating you may choose the section in which you would like to sit. Section choices are based on price and availability. Within your chosen section you will be assigned the best available remaining seating at time of purchase. Seat assignment is made by the venue/concert organizer. Your party will be seated together. To Top
Payment Options
You may pay for your purchase with Visa, Master Card, PayPal or Bank Transfer. No debit will be made prior to successful confirmation of ticket availability. Payment must be made in full before tickets are issued. Bank Transfer payments may take longer to process, depending on the requirements of your financial institution.
If you have received a Classictic Gift Certificate simply enter the code shown in your Classictic shopping cart upon check-out. Any remaining balance is valid on future purchases for up to one year.
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MyClassictic A free option for you from Classictic. Your MyClassictic account allows you to view orders, print e-Tickets and adjust the information you give us, at any time. To Top
Ticket Delivery Options
e-Ticket – Online-Ticket
The term 'e-Ticket' or 'Online-Ticket' indicates that the tickets are sent to you electronically via email, rather than printed at the venue box office and mailed. Tickets are e-mailed as an attached PDF file (Portable Document File).You can print the e-Ticket at your convenience and/or save the attachment onto your computer. Any inkjet or laser printer can be used to print your tickets.Tickets should be printed in full size on plain white paper and can be printed in color or black ink. Adobe Acrobat Reader 7.0 or higher is used to open the Ticket PDF Attachment. Adobe can be downloaded for free at http://www.adobe.com/reader. With e-Ticketing you are spared all concerns regarding misplaced tickets, slow delivery, and you will be charged no shipping fees.
If you do not have a printer you can still order tickets online; simply forward your purchase confirmation email to any computer with a working printer, then print. You may also log into your free MyClassictic online account and print. Additionally, you have the option of contacting our Customer Center to have the e-Ticket sent by fax, at no charge. For specified performances you can also receive a Mobile Ticket (paperless)from Classictic, this option, when available is noted in the order process.
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Mobile-Ticket/Handy Ticket When you go paperless (available on select events), you enter the performance with two things you're carrying around already: your photo ID and your mobile phone. No-paper ticketing means no forgetting them on the kitchen counter! At the venue show your Mobile-Ticket and personal ID for entry. Easy. Your Mobile-Ticket arrives via SMS when you select this option. It will be indicated in the event description if there is a Mobile Ticket option available. You will receive an e-Ticket in addition to the Mobile-Ticket. To Top
Ticket per Fax You also have the option of receiving your ticket via Fax. All ticket delivery options will be listed in the purchase window. Contact our Customer Center at info@classictic.com if you need additional help. To Top
Privacy Policy
The personal data needed for purchases, Ticket Reminder requests, Sweepstakes Entry, or Newsletter Subscriptions will be saved only for purposes of internal accounting and customer service. Your data will be protected and will not be passed on to third parties, ever.
To TopSecure Purchasing
The Classictic web portal is a secure and highly ranked website. When you begin the purchase and payment process you will automatically be redirected to a secured internet connection. You will see "https" at the beginning of the web address of the payment page, indicating that the transaction is taking place within an encrypted, locked SSL-Mode (Secret Socket layer) and therefore cannot be read by third parties. Additionally, Classictic is a member of the Trusted Shops network and maintains rigorously the high security standards required for membership. If you do not feel comfortable placing your order over the internet, please contact our Customer Service department at +49 30 86 87 04 12 60.
To TopTicket Prices
Classictic is a direct partner of all venues and organizations offered on the portal. Ticket prices are determined in coordination with the organizer/venue of each performance.
To TopTicket Fees
Classictic.com serves customers, venues, and concert organizers in the booking, reservation, and delivery of tickets to classical music events. The released rates on the Classictic.com website, and any sale or group prices mentioned in phone sales, are final prices. They include all necessary value added taxes, and in some cases a nominal service fee. As a direct partner to all of our concert organizers and venues Classictic can maintain lower fees for consumers. If there is a service fee charged on your order it will be clearly indicated in the order process. There are no delivery charges or other added fees.
To TopCustomer Service
Lost Tickets/Tickets Not Received
If you have not received your tickets please check the spam or junk folder of your email account and add info@classictic.com as a safe sender in your address book.
Within your free MyClassictic (https://www.classictic.com/en/myclassictic/) account your e-Ticket is also available for printing or sending via fax (including re-printing in case of loss) at all times. If you would like to request additional help please contact our Customer Center at: info@classictic.com.
In most cases e-Tickets are delivered via email directly following Classictic receipt of your order and payment. A small number of events require more time for order confirmations and in these cases you will receive first an email with this information, confirming your order request. The e-Ticket will follow some hours later, in a second mail, after we have received confirmation as required by the venue.
Most performances also offer a Mobile-Ticket option, if you would prefer to go paperless. This option, when available, is indicated in the booking process.
If you need addition information on printing your own e-Ticket please click here.
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Change of name on e-Ticket (Ticket Bearer)
When attending an event in a group of two or more persons you will be issued one e-Ticket for your entire party, with one name listed as 'Ticket Bearer' for the group. If you would like to change the name of the Ticket Bearer please contact our Customer Center for assistance at info@classictic.com.
To TopCancellations or Changes In the very rare event that the organizer of your chosen event should cancel the performance Classictic will refund 100% of your ticket order. We will also suggest alternative programs and dates to the cancelled event as a service to you. For additional cancellation policy please see our Terms and Conditions. If you would like to request a date change on an already booked performance please contact our Customer Center at info@classictic.com. To Top
Group Orders
For groups of 10 or more please contact our Customer Center at info@classictic.com for special discount offers where applicable.
To TopTelephone Orders
If you are uncomfortable or unfamiliar with internet purchasing please contact our Customer Center Hotline at +49 30 86 87 04 12 60 for support. It is also possible to place your order via phone or fax.
To TopContact Us
Our Customer Center is there to serve you. Email info@classictic.com or phone +49 30 86 87 04 12 60 for friendly assistance.
To TopMyClassictic
View my Orders/ Print – Fax My Tickets
You can view all active and previous orders in your MyClassictic Account and print, re-print purchased tickets.
To TopManage Account
You will see the 'Account Setting' option on the start page of your MyClassictic account. Here you can manage information, re-set your password, and account details.
To TopRe-Set Password
Access your MyClassictic Account by clicking the link HERE, also shown on the start page of the Classictic portal. A further link to re-set your MyClassictic Account password is given on the log-in page. Enter your email address and a new password will arrive shortly. You may change this password to one of your choosing after you log into your account.
To TopBenefits
The MyClassictic Account is offered as a free service to our customers. With this account you can enjoy instant access to your order status, information, and e-Tickets.
To TopMyClassictic Help
Please contact our Customer Center at info@classictic.com for friendly assistance with your MyClassictic account.
To TopJoin Us
Add your Performances
We offer your organization:
An international audience of private and business customers from over 140 countries worldwide
Presentation of your events in a multilingual format
No fixed costs, no set-up or running fees
No required technical installation
No need to bind ticket contingents
All billing and invoices prepared by the Classictic Accounting Department
Quick and easy placement of seating numbers on the Classictic e-Tickets
Customer arrival at your venue with personal identification and the Classictic e-Ticket or Mobile-Ticket
Customer Service in eight languages
Over 2000 Professional Associated Travel Partners 2000
Multilingual event posting by the Classictic Editing Team
24/7 Customer Support in English and German at the Classictic Hotline. Write to events@classictic.com for more information and a designated Team Member for your organization.
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Advertise with Classictic
Please contact info@classictic.com for more information on placing your advertisement on the Classictic portal. Space is limited. Classictic reserves the right to screen all advertisements for appropriate content.
To TopOur Affiliate Program Provide your website visitors with quality content and added service. By offering tickets to classical music performances through the Classictic Affiliate Program you earn and your viewers also benefit. More information is available here, or enquiries at affiliate@classictic.com. To Top
Our Business Partner Program (B2B) The Classictic B2B program, conceived for travel agencies, bus companies, schools, hotels, cultural associations, and any other institution interested in providing access to classical music events, can help you offer your customers and associates new services the option of an additional experience when traveling, and you will earn as your customer saves. For more information please click here or write to b2b@classictic.com to connect with our sales staff. To Top
Current Job Openings
At this time there are no Job Vacancies in the Classictic team.
To TopOur Service for You
Gift Cards Classictic Gift Cards are valid toward the online purchase of any concert or event on the Classictic portal. With over 20,000 events on 3 continents your gift will truly offer the world stage. Choose the amount you would like to give, and individually design the look of your E-Gift Card with a few simple clicks. The perfect last minute gift, your Classictic E-Gift card arrives via email within minutes of purchase. Avoid the holiday shopping hassles year-round with a unique and intelligent gift choice. Click HERE to begin. If you have received a Classictic Gift Certificate simply enter the code shown in your Classictic shopping cart upon check-out. Any remaining balance is valid on future purchases for up to one year. Classictic Reminder – Sign Up for a Classictic Reminder and don't miss an event. You will receive an email when the tickets you are looking for become available. Classictic Reminders are available for venues, categories, artists and composers. Unsubscribe at any time. To Top
Classictic News
To stay current on the latest Classical news with quick updates, try our headlines on the Classictic News page of the portal. New venues, cities, artists, ticket sales start dates and other useful Classical Music News - just a click away.
Blog – Visit the Classictic Blog for interesting reading on two of our favorite topics - travel and music. The blog is written by members of the Classictic Team. Comments, experiences of your own that you would like to share? Please send them to info@classictic.com.
To TopClassicTips - New to Classical? Here are a few tips and explanations:
__Opera__ Heroes and villains, friendship, love, lust, betrayal, murder, hell and redemption; all this, and more - that's opera. You select from the entire range of human emotion when choosing an opera. Consider learning the story of your chosen opera in advance of the performance if you are unfamiliar with it. Operas are traditionally performed in the language in which they were composed; often Italian, German or French. Some opera performances offer rolling translations above the stage. Dressing for the opera today is not the complicated ball gown and tuxedo affair of the past. Wear something comfortable. In many larger theaters a snack for the intermission can be reserved in advance with the concessions staff. And don't forget to turn off your mobile phone at the beginning of every performance!
__Concert__ Classical Concerts come in all shapes and sizes. If you are new to classical music consider a – well – consider a classic; Bach sacred music, Beethoven symphonies, Mozart quartets, Strauss waltzes, Vivaldi concertos – these all form a great platform from which to jump into classical music. These melodies will have a familiar ring, as they have all become embedded into our culture today. If you have a favorite artist, venue, composer, or city, you can search the portal and find a matching event. In addition to traditional concert settings you can also select outdoor events and concerts, performances in historic landmarks, castles and cathedrals, events with dinner, wine or tours. Venues on land or on the water, sorry, no 'air' concerts on offer at the moment!
__Chamber Music__ Chamber music is great classical music on a small scale – up close and personal - with fewer musicians and often performed in a smaller setting. Quartets, chamber orchestras, voice with accompaniment, scaled down opera performances and soloists offer a wide selection of unforgettable events. You thought chamber music was boring? Think again!
__Jazz, Ballet and Folk Music Performances__ Many different types of music form the classical music world. Consider trying something new. Experience a Folk Music performance and you are taking part in the history of the music and culture of a region. Folk music is living history. Composers of the great classical works and also jazz composers often built on these early folk melodies, rhythms and tonalities. Jazz is like breathing. Try to listen without tapping your toe, your glass, the tabletop – you will find this difficult! Pure emotion marries rhythm, that's jazz. Often available to book with dinner, enjoy a jazz event and tap away. Ballet combines the grace and elegance of the human body moving in sync with spectacular music; it's beautiful, and also entertaining - that's ballet. And did you think Ballet was just for those of the feminine persuasion? Think again. Have you ever lifted a person over your head, jumped high enough to spin 2 or 3 rotations in the air, or stood on your toes for any length of time? Ballet is physical. Ballet is exciting.
To TopNewsletter
The Classictic Newsletter is sent electronically 6 times per year. Each newsletter features a particular region, special offers and discounts, featured events, our Classic Sweepstakes, and travel tips. It's free! Sign up HERE.
To TopClassic Sweepstakes
Catch our sweepstakes and win a great Classical Event for two. Each Newsletter features a new prize. Not a Newsletter subscriber? Sign up for the sweepstakes HERE.
To TopConcerts in Vienna
If Vienna is your destination enjoy additional information and insider tips at our special Vienna Portal, www.vienna-concerts.com. Everything from recipes, coffee choices, venue, tourist and music ensemble information can be found here.
To TopOur Story
The Classictic Mission Classictic.com is a web portal working with arts organizations around the world to promote their events to the international audience. At Classictic our goal is to make classical music more available and accessible to people around the world. To Top
10 Year Anniversary In 2012 Classictic celebrated 10 years of online ticket sales for great classical performances! Exciting Times at Classictic! To Top
Ratings and Customer Reviews
With over 2450 customer reviews Classictic enjoys a rating of 4.7/5. To read examples of reviews from Classictic customers please click HERE.
To TopThe Classictic Team
Classictic currently employs 20 very busy classical music enthusiasts who are (also) Internet Technology specialists, Editors, Translators, Arts Marketers, Classical Music specialists, Graphic Artists, Internet/SEO Specialists, and Customer Service Specialists. Our CEO is Eivind Jåsund, a native of Oslo, Norway. In 2002 Eivind started the firm in Munich, and moving it to Berlin in 2006. As Berlin is not only the capitol city of Germany, but also the 'Haupstadt für Kultur' it was a perfect match for Classictic. The team is young and international, with mother-tongue speakers for all languages offered on the portal and everyone speaking more than one language. International team lunches are a favorite activity and the team enjoys many great cooks!
To TopPress Room
The Classictic.com Online Press Room contains resources for the media including biographies, photos, press releases and downloadable photos and articles for publication where relevant.
The images are available to members of the media for print and online promotion of Classictic.com and its functions only; photos may not be used for advertising or other purposes without the express written permission of Classictic.com. When using downloaded photos, always include photo credit information. You will find our Press Room HERE.
Ticket FAQ
When will I receive my ticket?
When you place your order you will receive two emails from the Classictic Customer Center. The first email will contain an acknowledgement of order details and information regarding the status of your order. After successful payment and confirmation, the second email will arrive with your e-Ticket attached in a PDF Document.
If you have not heard from us please check the spam or junk folder of your email account and add info@classictic.com as a safe sender in your address book.
For most events you will receive your e-Ticket directly after your order is submitted. Some events require an extra confirmation of seating availability from the venue, and in these cases it may take a few additional days to confirm the order and receive your e-Ticket. You will be informed of your order status by the Classictic Customer Center.
If you need addition information on printing your own e-Ticket please click here.
How can I choose the seats?
For events with numbered seating you may choose the section in which you would like to sit. Section choices are based on price and availability. Within your chosen section you will be assigned the best available remaining seating at time of purchase. Seat assignment is made by the venue/concert organizer. Your party will be seated together.
To TopHow can I use a Gift Card?
If you have received a Classictic Gift Certificate simply enter the code shown in your Classictic shopping cart upon check-out. Any remaining balance is valid on future purchases for up to one year.
To TopCustomer Center Hotline
Our Customer Center Hotline is happy to assist with any questions. Please email info@classictic.com or call +49 30 86 87 04 12 60.
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