Help
CLASSICTIC.com - Tickets for Classical Music
Below you will find answers on frequently asked questions ("FAQ"). Please feel free to contact us if your question cannot be answered on these pages.
1. Private Customer
2. For Business Customers (B2B)
3. For Partners
4. For Event Organizers and Promoters
1. Private Customer
What is CLASSICTIC?
Which advantages do I have booking tickets at Classictic?
We are pleased to see that more and more people recognize the advantages of booking their tickets through our portal, CLASSICTIC.com. Here are some of the advantages to you:
All sales are primary sales - no secondary or resales are offered through us. Classictic.com is working directly the with presenters, venues and artists to facilitate your safe online purchase of tickets to their events.
Print your tickets at home - After ordering your tickets you will automatically receive an E-Mail from our system containing your e-Ticket with booking number. Simply print your ticket at your convenience and take it to the entrance of your event. It could not be easier!
Member of Trusted Shops - Trusted Shops is a recognized Seal of Approval for online shops. CLASSICTIC is a member of Trusted Shops and we are therefore obliged and proud to meet the highest requirements for quality, security and delivery.
Free Money-Back-Guarantee � As a CLASSICTIC customer you receive, at no cost to you, a Money-Back-Guarantee from the Atradius Assurance Company. Please click here, to get detailed information about the Money-Back Guarantee.
Book your tickets only hours prior to the event - As you receive your tickets from us via E-mail directly after your order, there are for the most events no delayed delivery times (and no forwarding expenses). You just have to print the e-Ticket and go to the entrance or box-office. This means that you are able to book your tickets only hours before attending your event.
Rebooking of tickets is possible - Same event, but another date preferred? We offer the possibility of changing the date of the event you ordered. Simply send us an E-mail at least 5 days prior to the date of the event you originally booked . Please understand that we must first learn from the organizer of your event if there are remaining tickets available to make this service possible for you.
Group discounts - If you plan an event with a group of 15 persons or more - please contact our friendly Customer Center. They will be happy to tell you about what can be offered or organized. They can inform you also regarding payment possibilities and in most cases can offer you very competitive group discounts and/or special offers. The CLASSICTIC Customer Center is waiting to serve you. If you represent a company, please visit our B2B Business Client Section above.
How do I order tickets with CLASSICTIC?
The purchase of tickets is quick and uncomplicated:
ONLINE: Select Date, Amount of Tickets and Category in the ticket window at the right on every product page. Click on “Order Tickets Now”. You will then see your Shopping Cart with your desired product. Now you can find and add more products to your Shopping Cart. If you have completed your selection complete the simple order steps. You receive your e-Ticket via E-mail some minutes after your order is submitted.
ONSITE: At your chosen event – Arrive at the entrance or box-office with your printed e-Ticket and personal identification just before the event begins. It couldn’t be more convenient.
You will find all important information regarding the event on your e-Ticket.
How do I receive my ordered tickets?
For convenience and cost reduction you will receive your e-Ticket electronically via E-mail, also eliminating the mailing fees. Simply present your printed e-Ticket with personal identification at the box office or ticket window before your event starts. It could not be more convenient.
What kind of printer, paper and ink do I use to print my tickets?
The tickets can be printed using any normal inkjet or laser printer, and on normal 8.5" x 11" paper. Also, they do not have to be printed in color - black & white ink is acceptable.
What if my printer jams, or I lose my tickets? Where is my confirmation email?
As soon as you purchase tickets, an email receipt containing a link to your tickets is automatically sent to the email address you provided. If you need to reprint, follow this link to print your tickets again. You may reprint your tickets using this link as often as you wish, and there is no charge for doing so. If you have not received your confirmation email, please email our Customer Center, and we will resend it to you. Also, if your email client has a spam or junk folder, please be sure to check there for your confirmation email.
I don't have a printer. Can I still use your site?
Yes. You can still order your tickets online and forward the purchase confirmation email that you will receive to any computer with a working printer, and print your tickets from there.
What happens with my tickets if the event is cancelled?
If an event is cancelled by the presenter we will contact you immediately and inform you of all other possible alternatives. If you are not interested in the alternatives, we automatically refund you the total amount of your purchased tickets for the event.
Your advantage at CLASSICTIC: there are no tickets that you will be required to send back to us; no need to worry about any kind of return date deadlines. Within one month your refund should be deposited into your bank account. Our experience is that customers usually receive their refund in as little as one week’s time. Please understand, that we cannot guarantee this expediency for all our worldwide customers.
If, after one month, you still have not received your refund for the cancelled event please contact our Customer Center and we will investigate immediately. Please notice that this service is only possible, if you purchased the tickets at CLASSICTIC and the event is cancelled by the presenter of the event.
How do the prices compare with CLASSICTIC?
The standard delivery method for tickets is via Email at no charge to customers. For tickets ordered per telephone or fax there will be an additional fee of 5 euros charged for this service. If you are unable to receive your tickets via Email we are obliged to charge a 5 Euro handling/postage fee. If you wish to order more than 15 tickets, please contact us here to receive a special offer and further payment possibilities.
Is a reservation binding?
Yes, if you do send an order for one of the products offered at the CLASSSICTIC portal a contract between you and the respective organizer is created. You will find further information about this topic in our General Terms and Conditions (Paragraph 1 and 2).
How high are the forwarding expenses for me?
Is rebooking of tickets possible?
Is my personal data protected?
Yes, it is. The protection of all kinds of personal data is the basis of a trusting relationship between you and CLASSICTIC. If you order at CLASSICTIC, we need your name, E-mail address and your payment information. This information is compellingly necessary for the completion of your order. We commit ourselves to immediately delete your payment information after it has been processed. All data given to us is passed through our high security server with the most up to date security technologies in the industry.
2. For Business Customers (B2B)
Do you offer group discounts?
Can you organize more personalized events for us?
Can we reserve a single event exclusively for our group?
Depending on the group size we can in many cases arrange one exclusive event for your group at your desired hall, together with orchestra, soloists and the needed staff at the venue. Please just contact our Business Client Department here for all your demands and wishes.
Can we take a look at the location in forehand?
Can we reserve a single hall exclusively through you?
Can you send us an invoice after our ticket-order?
3. For Partners
How can we cooperate with Classictic?
4. For Event Organizers and Promoters
What are the advantages of a cooperation with Classictic?
Classictic.com presents your events with texts and pictures and supports you with ticket sales. We currently support English, German, French, Italian, Spanish, Russian, Chinese and Japanese. All without any setup or running maintenance costs.
Take advantage of all Classictic sales channels. Reach a broad international audience: At present we have monthly more than 250.000 unique visitors at Classictic.com who are all fans of classical music and opera. Classictic serves customers from around 140 countries worldwide.
Classictic sells your tickets based on your categories. Our customers purchase their tickets at Classictic.com and bring their print-out Classictic e-Ticket to your box-office. You decide the time frames (start and end) for the ticket sales anytime if you want. Just tell us. There are no need to bind any ticket contingents either.
We take care of the accounting/billing process regarding the tickets sales through Classictic. You receive settlements with an overview of all ticket sales per email in one single pdf-document. The monthly payments to your bank account will be done automatically within 10 days.
Please email us your schedule with program and prices to start our service. If you have any questions or want a contract draft from us, please do not hesitate to contact us. We would look forward to a good and long lasting cooperation with you and your team.
How much does it cost to present our events at Classictic?
Nothing - it costs you nothing to present your events at Classictic.com. No setup costs, no maintenance fees. We have our income based on ticket sales only, which is the performance-based way and hence we strive the best we can to support you with your ticket sales.
How can we cooperate with Classictic?
We would be glad to hear from you. Please email us or fill out our contact form for event organizers here.
How long prior to our events do you sell tickets?
Which requirements exist by a cooperation with Classictic?
How can I contact Classictic?
1. Private Customer
What is CLASSICTIC?
Which advantages do I have booking tickets at Classictic?
How do I order tickets with CLASSICTIC?
How do I receive my ordered tickets?
What kind of printer, paper and ink do I use to print my tickets?
What if my printer jams, or I lose my tickets? Where is my confirmation email?
I don't have a printer. Can I still use your site?
What happens with my tickets if the event is cancelled?
How do the prices compare with CLASSICTIC?
Is a reservation binding?
How high are the forwarding expenses for me?
Is rebooking of tickets possible?
Is my personal data protected?
Which advantages do I have booking tickets at Classictic?
How do I order tickets with CLASSICTIC?
How do I receive my ordered tickets?
What kind of printer, paper and ink do I use to print my tickets?
What if my printer jams, or I lose my tickets? Where is my confirmation email?
I don't have a printer. Can I still use your site?
What happens with my tickets if the event is cancelled?
How do the prices compare with CLASSICTIC?
Is a reservation binding?
How high are the forwarding expenses for me?
Is rebooking of tickets possible?
Is my personal data protected?
2. For Business Customers (B2B)
Do you offer group discounts?
Can you organize more personalized events for us?
Can we reserve a single event exclusively for our group?
Can we take a look at the location in forehand?
Can we reserve a single hall exclusively through you?
Can you send us an invoice after our ticket-order?
Can you organize more personalized events for us?
Can we reserve a single event exclusively for our group?
Can we take a look at the location in forehand?
Can we reserve a single hall exclusively through you?
Can you send us an invoice after our ticket-order?
3. For Partners
4. For Event Organizers and Promoters
What are the advantages of a cooperation with Classictic?
How much does it cost to present our events at Classictic?
How can we cooperate with Classictic?
How long prior to our events do you sell tickets?
Which requirements exist by a cooperation with Classictic?
How can I contact Classictic?
How much does it cost to present our events at Classictic?
How can we cooperate with Classictic?
How long prior to our events do you sell tickets?
Which requirements exist by a cooperation with Classictic?
How can I contact Classictic?
1. Private Customer
What is CLASSICTIC?
CLASSICTIC is an internet portal specialized in the sale of tickets for classical concerts, operas and events. You have found us at www.Classictic.com. At CLASSICTIC all sales are primary sales, with CLASSICTIC functioning as the medium, or agent between customer and presenter, no secondary or re-sales are offered through the portal.
We are pleased to see that more and more people recognize the advantages of booking their tickets through our portal, CLASSICTIC.com. Here are some of the advantages to you:
All sales are primary sales - no secondary or resales are offered through us. Classictic.com is working directly the with presenters, venues and artists to facilitate your safe online purchase of tickets to their events.
Print your tickets at home - After ordering your tickets you will automatically receive an E-Mail from our system containing your e-Ticket with booking number. Simply print your ticket at your convenience and take it to the entrance of your event. It could not be easier!
Member of Trusted Shops - Trusted Shops is a recognized Seal of Approval for online shops. CLASSICTIC is a member of Trusted Shops and we are therefore obliged and proud to meet the highest requirements for quality, security and delivery.
Free Money-Back-Guarantee � As a CLASSICTIC customer you receive, at no cost to you, a Money-Back-Guarantee from the Atradius Assurance Company. Please click here, to get detailed information about the Money-Back Guarantee.
Book your tickets only hours prior to the event - As you receive your tickets from us via E-mail directly after your order, there are for the most events no delayed delivery times (and no forwarding expenses). You just have to print the e-Ticket and go to the entrance or box-office. This means that you are able to book your tickets only hours before attending your event.
Rebooking of tickets is possible - Same event, but another date preferred? We offer the possibility of changing the date of the event you ordered. Simply send us an E-mail at least 5 days prior to the date of the event you originally booked . Please understand that we must first learn from the organizer of your event if there are remaining tickets available to make this service possible for you.
Group discounts - If you plan an event with a group of 15 persons or more - please contact our friendly Customer Center. They will be happy to tell you about what can be offered or organized. They can inform you also regarding payment possibilities and in most cases can offer you very competitive group discounts and/or special offers. The CLASSICTIC Customer Center is waiting to serve you. If you represent a company, please visit our B2B Business Client Section above.
The purchase of tickets is quick and uncomplicated:
ONLINE: Select Date, Amount of Tickets and Category in the ticket window at the right on every product page. Click on “Order Tickets Now”. You will then see your Shopping Cart with your desired product. Now you can find and add more products to your Shopping Cart. If you have completed your selection complete the simple order steps. You receive your e-Ticket via E-mail some minutes after your order is submitted.
ONSITE: At your chosen event – Arrive at the entrance or box-office with your printed e-Ticket and personal identification just before the event begins. It couldn’t be more convenient.
You will find all important information regarding the event on your e-Ticket.
For convenience and cost reduction you will receive your e-Ticket electronically via E-mail, also eliminating the mailing fees. Simply present your printed e-Ticket with personal identification at the box office or ticket window before your event starts. It could not be more convenient.
The tickets can be printed using any normal inkjet or laser printer, and on normal 8.5" x 11" paper. Also, they do not have to be printed in color - black & white ink is acceptable.
As soon as you purchase tickets, an email receipt containing a link to your tickets is automatically sent to the email address you provided. If you need to reprint, follow this link to print your tickets again. You may reprint your tickets using this link as often as you wish, and there is no charge for doing so. If you have not received your confirmation email, please email our Customer Center, and we will resend it to you. Also, if your email client has a spam or junk folder, please be sure to check there for your confirmation email.
Yes. You can still order your tickets online and forward the purchase confirmation email that you will receive to any computer with a working printer, and print your tickets from there.
If an event is cancelled by the presenter we will contact you immediately and inform you of all other possible alternatives. If you are not interested in the alternatives, we automatically refund you the total amount of your purchased tickets for the event.
Your advantage at CLASSICTIC: there are no tickets that you will be required to send back to us; no need to worry about any kind of return date deadlines. Within one month your refund should be deposited into your bank account. Our experience is that customers usually receive their refund in as little as one week’s time. Please understand, that we cannot guarantee this expediency for all our worldwide customers.
If, after one month, you still have not received your refund for the cancelled event please contact our Customer Center and we will investigate immediately. Please notice that this service is only possible, if you purchased the tickets at CLASSICTIC and the event is cancelled by the presenter of the event.
The standard delivery method for tickets is via Email at no charge to customers. For tickets ordered per telephone or fax there will be an additional fee of 5 euros charged for this service. If you are unable to receive your tickets via Email we are obliged to charge a 5 Euro handling/postage fee. If you wish to order more than 15 tickets, please contact us here to receive a special offer and further payment possibilities.
Yes, if you do send an order for one of the products offered at the CLASSSICTIC portal a contract between you and the respective organizer is created. You will find further information about this topic in our General Terms and Conditions (Paragraph 1 and 2).
There are none - there are neither forwarding expenses nor retarded delivery times, because usually the tickets will not be sent to you at all. Please read "How do I receive my ordered tickets?" on this HELP-page for additional information.
Same event, but other date preferred? We give you the possibility to change the date of the event you ordered! Just send us an email at least 5 days prior to the date of the event you originally booked for. That's all! Please understand that we have to check with the organizer of the event, if there are enough tickets left to make this service possible.
Yes, it is. The protection of all kinds of personal data is the basis of a trusting relationship between you and CLASSICTIC. If you order at CLASSICTIC, we need your name, E-mail address and your payment information. This information is compellingly necessary for the completion of your order. We commit ourselves to immediately delete your payment information after it has been processed. All data given to us is passed through our high security server with the most up to date security technologies in the industry.
Do you offer group discounts?
Yes, we can mostly give very competitive prices for groups, since we have high volumes of ticket sales. Please just contact us here to receive an offer for your groups.
We certainly gladly do for you! We also arrange incentive events together with partners, concert houses and/or event organizers. We listen to your needs and can often arrange singers, orchestras and venue halls – actually everything from fixing exclusive dinners to the placement of decoration on the tables. Please just contact our Business Client Department here for all your demands and wishes. To better serve you, please describe your needs as detailed as possible. Please notice that it is easier for you and for us, if you contact us in good time ahead of your planned date of event.
Depending on the group size we can in many cases arrange one exclusive event for your group at your desired hall, together with orchestra, soloists and the needed staff at the venue. Please just contact our Business Client Department here for all your demands and wishes.
Please just contact our Business Client Department here. We will try to arrange a person at the venue who gladly takes care of you and shows you around.
In many cases yes. Please just contact our Business Client Department here for all your demands and wishes.
Please just ask us after ordering your tickets, and we will promptly send you a payment confirmation via E-mail for documentation of your business expenses.
How can we cooperate with Classictic?
If you like to cooperate with us, please contact our Marketing Department here. We would be glad to serve you and answer all your questions.
What are the advantages of a cooperation with Classictic?
Classictic.com presents your events with texts and pictures and supports you with ticket sales. We currently support English, German, French, Italian, Spanish, Russian, Chinese and Japanese. All without any setup or running maintenance costs.
Take advantage of all Classictic sales channels. Reach a broad international audience: At present we have monthly more than 250.000 unique visitors at Classictic.com who are all fans of classical music and opera. Classictic serves customers from around 140 countries worldwide.
Classictic sells your tickets based on your categories. Our customers purchase their tickets at Classictic.com and bring their print-out Classictic e-Ticket to your box-office. You decide the time frames (start and end) for the ticket sales anytime if you want. Just tell us. There are no need to bind any ticket contingents either.
We take care of the accounting/billing process regarding the tickets sales through Classictic. You receive settlements with an overview of all ticket sales per email in one single pdf-document. The monthly payments to your bank account will be done automatically within 10 days.
Please email us your schedule with program and prices to start our service. If you have any questions or want a contract draft from us, please do not hesitate to contact us. We would look forward to a good and long lasting cooperation with you and your team.
Nothing - it costs you nothing to present your events at Classictic.com. No setup costs, no maintenance fees. We have our income based on ticket sales only, which is the performance-based way and hence we strive the best we can to support you with your ticket sales.
We would be glad to hear from you. Please email us or fill out our contact form for event organizers here.
We are flexible - you decide. Just tell us your desired time frames for selling your tickets. For most events we sell tickets until only hours prior to the events, which gives you the possibility to sell a maximum of tickets.
Please contact us by filling out our contact form here. You will then receive information regarding our requirements.
We would be glad to serve you. Please fill out our contact form here to receive a contact person from our team.
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